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Manager, User Experience

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Date: May 21, 2019

Location: Seattle, TX, US, 98104

Company: CDK

Job Description

Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  


Position Summary 


The Manager of User Experience (UX) is responsible for the user experience and user interface of assigned CDK Global products in North America. The Manager of UX leads a team of UX Professionals to design best-in-class solutions, some of which touch every one of the company’s Customers, Service Advocates, Internal technical users and end consumers.

In addition to being a leader within the Product Organization, the Manager will collaborate with leaders in Development, Product Management, Sales and Marketing to both learn and shape product roadmaps. The Manager will drive research and usability with users at dealerships and will be a leader, coach and manager to assigned UX Professionals, ensuring quality and efficiency.

Specific domains responsible for: Websites, Advertising and Connected Car, Connected Lot and Connected Store solutions.


Position Responsibilities & Essential functions

  • Directs the design and evaluation of the UX for CDK’s applications
  • Manages the activities related to providing usability support to product teams, develops methodologies and procedures used in the testing, analysis and investigation of applications/systems, as well as graphical, web, multimedia, voice response, and conversational user interfaces
  • Empowers team to practice the faculties of ux: research, AI, Interaction, visual and usability
  • Manages team allocation and reviews sprint stories.
  • Provides design consultation. Acts as an internal consultant providing business and technical guidance. Works with Web Development team, content Developers, Users, and other stakeholders to apply CDK standards. Communicates with technical and non-technical staff to ensure alignment.  
  • Facilitate meetings (at times) meetings with the Development teams, Product Managers, Users, and other stakeholders to share and reach alignment on UX activities and artifacts.
  • Influence and uphold UX team goals


Qualifications & Job Requirements

  • Bachelor Degree (Masters Degree Preferred)
  • 10+ years of progressive experience with UX/UI &/and Design
  • 4+ years of people management experience, with proven ability to lead, motivate, coach and influence team members that are part of a matrix organization


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Seattle

Job Segment: Outside Sales, Marketing Manager, Product Manager, Supply, Advertising, Sales, Marketing, Operations

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