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Manager Success Consultant

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Date: Aug 3, 2019

Location: Seattle, WA, US, 98104

Company: CDK

Job Description

Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Position Summary


CDK Global is seeking a highly-skilled and experienced Manager Success Consultant to be a critical part of our Learning & Performance team and join our mission of building stronger dealerships with cutting-edge technology. In this role, you will design, develop and deliver leadership programs for new and experienced people managers in the CDK Client Delivery. The ideal candidate is a self-starting and flexible individual seeking exciting opportunities within a dynamic company.



Position Responsibilities & Essential functions


  • Design, develop and deliver leadership programs for new and experienced people managers in the CDK Global Client Delivery team.
  • Curate and develop leadership training and program content (facilitator led, self-paced/online).
  • Evaluate existing internal and external leadership development programs and resources for inclusion in manager curricula.
  • Facilitate virtual and in-person workshops and conduct one on one coaching sessions/calls for people managers at all levels of experience.
  • Work with subject matter experts (SMEs) to develop and implement leadership programs.
  • Facilitate virtual and in-person leadership events, as well as one on one coaching, for people managers at all levels of experience.
  • Assist people managers in developing actionable development plans.
  • Establish and effectively manage project outlines and deadlines for development projects.
  • Partner with leadership, stakeholders and HR to identify metrics and develop KPIs.
  • Facilitate and administer a wide variety of assessments; generate reports and analyze trends based on assessment results.
  • Communicate and gain buy in from leadership and key stakeholders.
  • Leverage industry best practices from sources outside of CDK Global, as appropriate.
  • Ensure leadership communications to managers and regular, targeted communication to drive awareness of the program and new materials added on an ongoing basis.





Qualifications & Job Requirements


  • Bachelor’s degree in related field or equivalent combination of education and relevant work experience
  • 8+ years experience in Training, Talent Development or HR within large, global high tech, or related industries preferred.
  • Minimum of 2 years of experience as a leadership development instructor or equivalent demonstrated first line supervisory experience.
  • Self-driven to execute with minimal direction while also effectively collaborating in a team environment.
  • Strong business acumen, consultation skills and solid understanding of the link between learning solutions and business results.
  • Detail-oriented project manager with the ability to align and hold multiple stakeholders accountable to project scope, timelines, and activities.
  • Demonstrated program management and blended instructional design experience including assessing needs, partnering with subject matter experts, building learning programs, facilitating live and virtual courses, and measuring outcomes.
  • Strong facilitation and communication skills in a fast paced and evolving environment.
  • Knowledge of adult learning principles.
  • Experience in facilitation, coaching and delivery of 360 feedback and other leadership assessments preferred.
  • Ability to network and build a range of trusted stakeholder relationships.
  • Commitment to continuous learning and development.




  • Graduate Degree in Learning & Development, Organizational Design or job-related discipline or equivalent experience.
  • 3+ years' of experience in leadership development, talent management and/or succession planning.
  • Certifications in various assessments (MBTI, FIRO-B).
  • Certifications in external management and leadership development programs.
  • Facilitator Certification and/or Coaching Certification.
  • Crucial Conversations Certification.




CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Seattle

Job Segment: Outside Sales, Marketing Manager, Supply, Marketing Consultant, Advertising, Sales, Marketing, Operations

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