Apply now »

Supervisor Learning Delivery

Austin, TX, US, 000000

70361

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Position Summary

 

  • Power our Customer and Associate success through high impact learning by being an essential Business Partner that develops and delivers transformative learning solutions which directly impact positive business results

 

Position Responsibilities & Essential functions

 

  • Conducts regular one-on-one meetings and team meetings with team members.
  • Holds, at a minimum, quarterly and annual performance goal reviews with team members.
  • Coaches team in development and delivery of timely performance. Provides feedback and delivers corrective action as needed.
  • Effective communication of processes, policies, performance, quality expectations, technical and product updates. Also shares department and company information, as needed.
  • Recommends and/or manages on-going process improvement efforts. Helps lead change relating to implementation of processes and strategy. Active guidance on new ideas and process improvements ideas.
  • Works with leaders from different areas within the Learning and Performance team and across the CDK Customer Experience Organization in building and delivering improved service levels and outcomes for customers.
  • Seeks out opportunities to improve the customer learning experience with creative and innovative ideas
  • Meet regularly with the team to ensure training related tasks and projects are being completed on time with a focus on outcomes
  • Drives a team culture of collaboration & customer focus

 

 

Qualifications & Job Requirements

 

  • Process driven individual who can drive process improvement efforts throughout the L&P organization
  • Ability to lead collaboratively in a cross-functional environment and with remote team members
  • Build and maintaining a talented team capable of delivering high quality results that are valued by the organization in a changing environment that requires innovative and transformational learning approaches.
  • Develop short-term and long-term goals to support the business, identify and align with existing business requirements, assist with change, and anticipate future business needs
  • Familiarity with our DMS and layered applications. Does not need to be a subject matter expert, but should be knowledgeable enough to speak with customers about the workflows.
  • Advanced Microsoft Office skills with emphasis on Work, Excel, and PowerPoint.
  • Demonstrated use of data to make informed decisions and recommendations
  • Firm understanding of CDK solutions and their related training programs
  • Strong time management skills
  • Excellent interpersonal & communication skills
  • Ability to work effectively in collaboration with diverse groups of people
  • Assure ownership or shared responsibility for executing projects
  • Proven Conflict management/Problem resolution skills  
  • Consistent and effective coaching of teams overall performance and effectiveness
  • Responsive to customers and internal client requests
  • Earned an Associate degree or higher in Business related field

 

Preferred Attributes & Qualifications

 

  • Team focused, client focused
  • Results oriented, Data-driven
  • Helps to drive change, able to deal with ambiguity
  • Flexible communication style
  • Strong Leadership and Collaboration Skills
  • Change Management Acumen
  • Needs to be familiar with L&P models, experienced in training and facilitations skills
  • Bachelor’s degree in Business or Training and Development is a plus

 

Position can be located in one of our main CDK offices - Austin, Cincinnati, Hoffman Estates

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Apply now »