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Senior Consultant - Customer Services Team

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Date: Nov 30, 2018

Location: Tokyo, Tōkyō-to, JP, 105-0014

Company: CDK

Job Description

Hiring Manager: 



Grade Level: 

Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Purpose of Role

To ensure the effective and efficient deployment of the DMS system & New functionality. Working as a member of the installation team, you will analyse existing systems, interface requirements, business processes and operational needs and advise customers on product operation.


Key Duties & Responsibilities

  1. Engage with customers to understand business requirements and identify product, and product setup requirements to achieve the agreed aims
  2. Guide & advise the customer in terms of best practice operational processes and systems usage practices to achieve best ROI for the selected product set
  3. Establish (working with others) the base software installation pack and configure the system to operate as expected 4.Perform system integration testing to ensure the solution delivers what's expected by the client
  4. Manage and execute data migration activities (if required) to ensure that existing customer data is imported, validated and signed off by the customer prior to go-live
  5. Verify with the client through User Acceptance Testing that the system is configured to operate as expected
  6. Train the users prior to go live date in the operation of the products
  7. Execute the cut-over into production on the agreed go live date
  8. Provide on-site support to end users to guide, advise and verify that users are able to undertake the role using the products
  9. Provide ad-hoc follow consultancy services to deliver ongoing advice and guidance to clients making minor system changes as required to tune the products for the client


<Implementation Consultant 4 (Grade 11)>

  • Responsible for delivering CDK products right first time without supervision
  • Specialized working knowledge of key products and modules without supervision
  • Operating knowledge of CDK solutions and products
  • Maintain an up to date knowledge of statutory and resolve to customer satisfaction
  • Provides clear and concise customer communication to agree implementation criteria and sign off
  • Working closely with customer to understand their systems, and their operational requirements, processes and needs, in order to configure the products accordingly
  • Basic knowledge of project management methodology.  Ability to identify scope changes and highlight impact accordingly.
  • Ability to show CDK solutions


Key Results Indicators & Measures of Success

  • Customer Feedback Positive engagement of all customers and stakeholders from feedback received
  • Implementation Performance Rollouts carried out to the planning note specifications as agreed by the project manager and the customer


Skills /Knowledge & Experience

  • Excellent communication skills, both written and verbal
  • Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams
  • PC technical knowledge, including MS Office, MS Excel , Unix OS Command, Basic Programming Skill(Having a proper concept or experience), Basic Network Knowledge
  • Business IT Application, ERP, *Automotive Experience, *ERP Accounting Module Implementation Experience (*Optional)


Qualifications required

Essential: Bachelor Degree or equivalent level


Local Specific Requirements

  • Native Japanese Proficiency in Writing, Reading, Listening & Speaking
  • Business Level English in Writing, Reading, Listening & Speaking
  • Flexibility and Cooperativeness
  • Independent person
  • Mental Toughness
  • Strong Learning Ability
  • Positive Mindset


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Job Segment: Outside Sales, Supply, Unix, Testing, Marketing Consultant, Sales, Operations, Technology, Marketing

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