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Director of Customer Success

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Date: Jun 11, 2019

Location: Valdosta, GA, US, 31602

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

CDK Global has an immediate opening for Director Customer Success for ELEAD1ONE.  

The primary focus of this position is to drive the success, loyalty and retention of our customers by setting strategy for the ELO Account Management team to manage the relationship between the customer and key internal stakeholders ie sales teams to ensure customer retention and satisfaction.    

Responsible for the relationship between the customer, sales and ELO/CDK teams to ensure customer retention and satisfaction.

Accountable for customer retention, expense controls, customer satisfaction rating

Responsible for all people-management activities for subordinate staff and responsible for establishing goals and objectives for department. Recruits, mentors, grooms and inspires the Customer Success/Account Management team by building a pipeline of great candidates, establishing a rigorous interview process, setting expectations on performance and provides constructive feedback, setting up training and mentoring to grow team, creating a culture of massive customer satisfaction, communicating and motivating to drive performance. 

Achieve operational excellence by producing reports to run the department, share with other departments, and make plan adjustments to ensure goals are met.

Responsible for collaborating with the performance management, tech support and sales teams. Optimize the transition post PITT handoff. Manages escalations.

Challenge the team to seek new ways of doing things and oversee the changes for continual improvement. Lead/drive cross funtional initiatives to drive customer success.

 

Qualifications

  • Minimum 5-7 years experience in leading customer facing organizations, setting strategy, improving processes and delivering results
  • Experience in sales, post sales with ability to interact, engage and influence at all levels of the CDK and customer's organization. Excellent communication and presentation skill set.
  • Strong empathy for customers and passion for revenue, retention and growth
  • Understanding of drivers in recurring revenue business model. Analytical and process oriented mindset.
  • Travel up to 75%
  • Preferable understanding of ELEAD1ONE/CDK products and automotive industry background

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Valdosta

Job Segment: Outside Sales, Supply, Advertising, Performance Management, Customer Service, Sales, Operations, Marketing, Human Resources

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